Below you’ll find useful information to assist you in planning your stay with us in Bulawayo. We’re here to make your travel planning easy, do contact us if you still have questions for us.
For bookings made using the Flexible policy, cancellation is free of charge up to 4 pm on the day prior to arrival.
Bookings made on advance purchase discount rates are non-cancellable and non-refundable.
If cancelled later or in case of a no-show, the total price of the reservation will be charged.
Check-in time is from 14:00 ( unless by previous arrangement )
Check out time is before 11.00 noon.
Children and Extra Bed Policy:
Children and families are welcome at this family-friendly hotel
Family rooms are available. Cots and high chairs are available. Charges may apply to extra beds in rooms.
Credit and debit cards:
The hotel accepts all major credit and debit cards. Diners Club and Solo cards are not accepted.
Delayed or amended charges. A charge will be applied to the value of repairs required for damages to fittings and furnishings which are found in bedrooms subsequent to a guest’s departure. If smoking is detected in bedrooms then a full day’s charge will automatically be made.
Check-in and Deposit Policy:
A valid credit card is required to guarantee all bookings. The hotel reserves the right to pre-authorise cards.
VAT and city/tourist taxes:
14 % VAT is included.
Service charge is not applicable.
City/tourist tax is not applicable.
Complimentary Wi-fi is available at reception.
The venue offers meals
Private guest car parking is available on site (reservation is not needed).
The hotel operates a no pet policy, however, guide dogs are welcome.
Smoking is not permitted anywhere within the building. There is a large patio area at the front of the Lodge, where smoking is permitted.
Special occasions – if you’re celebrating one during your stay….we can make it memorable….